FAQs

Home/FAQs/

What happens to my personal information?

Because our service is all out finding the best insurance for you we do require some personal information to tailor the offers for you.  The information is safe with us and will be used only to provide quotes and implement policy documentation.  We will never sell or trade your information.

Are my credit card details secure?

BizCover's top notch security system utilised SSL and payments provider EziDebit.  These world class services mean your details will be secure from activation onwards. Ezidebit is one of Australia's largest non-bank electronic payment processors.  Ezidebit is Level 1 Payment Card Industry (PCI) compliant and is a participating member of the PCI SEcurity.  Ezidebit is licensed [...]

Can I cancel my policy?

You can cancel your policy at any time.  But remember your policy is relevant at the time of the claim against you, not when the work was done.  Because we can't predict when or if these claims will happen it's a good idea to always have cover. If you wish to cancel, please send [...]

How do I renew my policy?

To make life as easy as possible for our business customers (we know how busy they already are) we auto renew where possible to cut out unnecessary work.  With Auto Renewals we do all the work and renew the policy so that you can relax knowing that your business continues to be protected. We [...]

Which Insurance Companies are quoted?

When you get your quote through Pet Professional, you will save a lot of time(and money) by being offered quotes from a wide range of leading business insurance providers.  Currently those insurers are: AIG, a member company of American International Group, Inc Allianz Australia Limited Hollard (RelyOn Insurance) QBE Insurance (Australia) Limited Point Insurance [...]

What are the payment options?

To assist with cash flow we offer a range of different payment methods, and frequency options. Credit Cards Pay the total policy fee upfront using VISA, Mastercard and AMEX (additional 1.75%).  You will get your policy documents immediately when you choose this method. Monthly Instalments We can organise monthly payments, but there is a small [...]

How long does it take to apply?

In most cases it only takes around 10 minutes from the beginning of the process through to us emailing your policy documents to you.  If you don't fit the criteria for an instant quote, an insurance advisor will contact you within 24 hours to help you with your application.

How are premiums calculated?

Insurers take into account a number of different factors when calculating business insurance premiums, including: The type of risk you are covering and also the amount of risk it presents How your business is made up, this includes your industry, location, size (employees and revenue) The amount of cover and any excess Any claims you [...]