/FAQ’s

FAQ’s

FAQ’s2018-09-13T15:25:26+00:00

Can’t find the answer?   Please email us at petprofessional@bizcover.com.au

What happens to my personal information?2018-11-14T15:38:50+00:00

Because our service is all out finding the best insurance for you we do require some personal information to tailor the offers for you.  The information is safe with us and will be used only to provide quotes and implement policy documentation.  We will never sell or trade your information.

Are my credit card details secure?2018-11-14T15:36:59+00:00

BizCover’s top notch security system utilised SSL and payments provider EziDebit.  These world class services mean your details will be secure from activation onwards.

Ezidebit is one of Australia’s largest non-bank electronic payment processors.  Ezidebit is Level 1 Payment Card Industry (PCI) compliant and is a participating member of the PCI SEcurity.  Ezidebit is licensed by the Australian Securities and Investments Commission (ASIC) as an Australian Financial Services Licensee (No 315388).  They are fully sponsored with Westpac and are audited by ASIC annually.  “Ezidebit – Bizcover” will appear as the merchant for all payments from your credit card.

Can I cancel my policy?2018-11-14T15:31:05+00:00

You can cancel your policy at any time.  But remember your policy is relevant at the time of the claim against you, not when the work was done.  Because we can’t predict when or if these claims will happen it’s a good idea to always have cover.

If you wish to cancel, please send this in writing by emailing cancel@bizcover.com.au.  Please include your policy number, the date you’d like the cancellation to take place, the reason for cancellation and your bank details for the EFT refund, if applicable.

When you submit your written cancellation notice the commission and fees paid to BizCover are not refunded to you.  The insurers will retain the proportion of the premium calculated pro rata as of the cancellation date as well as a percentage of that amount.  There may be other cancellation provisions, depending on the insurer.

How do I renew my policy?2018-11-14T15:25:53+00:00

To make life as easy as possible for our business customers (we know how busy they already are) we auto renew where possible to cut out unnecessary work.  With Auto Renewals we do all the work and renew the policy so that you can relax knowing that your business continues to be protected.

We will automatically renew your policy each year.  This means 21 days before your policy is due for renewal, we will send you a notice and if we don’t hear from you, and nothing has changed, your policy will be automatically renewed.

If you don’t qualify for auto renewal, then we will send you an email 31 days before renewal is due outlining the steps you need to take to renew your insurance.

Your notification will have the renewal amount and the last four digits of the credit card that will be used to take the payment. If those details are all correct, then there would be nothing for you to do.  Your card will be charged 3 business days before the expiry date of your policy.

If you need to make changes, just give us a call.

Which Insurance Companies are quoted?2018-11-14T15:16:31+00:00

When you get your quote through Pet Professional, you will save a lot of time(and money) by being offered quotes from a wide range of leading business insurance providers.  Currently those insurers are:

  • AIG, a member company of American International Group, Inc
  • Allianz Australia Limited
  • Hollard (RelyOn Insurance)
  • QBE Insurance (Australia) Limited
  • Point Insurance
  • DUAL International (offering policies on behalf of Lloyd of London)
  • Vero Insurance Limited (VERO) a member of the Suncorp Group of Companies
  • W.R.Berkeley (Australia) Limited
Can I increase or reduce my policy limits?2018-11-14T15:11:26+00:00

It’s your call!  You can make amendments during the policy period.  Just give us a call!

What are the payment options?2018-11-14T15:09:47+00:00

To assist with cash flow we offer a range of different payment methods, and frequency options.

Credit Cards

Pay the total policy fee upfront using VISA, Mastercard and AMEX (additional 1.75%).  You will get your policy documents immediately when you choose this method.

Monthly Instalments

We can organise monthly payments, but there is a small fee associated with this.  Speak to one of the sales consultants when you purchase your policy to find out more.

How long does it take to apply?2018-11-14T15:05:10+00:00

In most cases it only takes around 10 minutes from the beginning of the process through to us emailing your policy documents to you.  If you don’t fit the criteria for an instant quote, an insurance advisor will contact you within 24 hours to help you with your application.

How are premiums calculated?2018-08-15T00:39:39+00:00

Insurers take into account a number of different factors when calculating business insurance premiums, including:

  • The type of risk you are covering and also the amount of risk it presents
  • How your business is made up, this includes your industry, location, size (employees and revenue)
  • The amount of cover and any excess
  • Any claims you have made

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If I make a claim will my premium increase?2018-08-15T15:52:01+00:00

Making a claim can have an impact on your premium when it comes to renewal time  The details and the amount that your premium may increase by are determined by the insurer of the claim at the time of your renewal.

Does Public Liability Cover include cover when I am exhibiting at a trade show?2018-08-15T15:54:05+00:00

Public Liability Insurance is designed to protect your business against claims of personal injury or property damage from a third party which may arise as a result of your business activities.  This coverage protects your business at its physical location and other locations within Australia, so unless your policy has a specific exclusion for trade shows your policy will provide coverage.

How do I make a claim?2018-08-15T00:42:31+00:00

In order to make a claim (or report a circumstance which may lead to a claim) you will need to complete a claims form – please either drop BizCover an email (claims@bizcover.com.au) or simply call (02) 8287 6515 and BizCover will help you sort all of this out.

Contact & Complaints2018-08-15T00:43:39+00:00

Your feedback is important and so if you are unhappy for any reason you are always welcome to contact the BizCover customer relations officer by sending an email to customerresolution@bizcover.com.au or calling 1300 920 868.

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